India's mobile retail stores handle hundreds of used phone exchanges every month. When a customer walks in to buy a new phone and trades in their old one, that old phone needs to be valued, documented, and sold to a buyer. Today this entire process happens informally - through WhatsApp groups, handshake deals, and cash transactions that nobody can track.

Pinloop brings this process onto a platform. We work with large mobile retail chains across Karnataka to run every exchange through our app. The store staff capture the phone's condition, an offer is generated, the customer gets a fair price, and the store earns a transparent commission.

As a Store Relationship Executive, your job is to visit the stores in our partner retail chains, build relationships with store managers and floor staff, show them how to use the Pinloop app, and make sure every exchange transaction goes through the platform. You will be the person on the ground who makes things actually happen at the store level the link between Pinloop's technology and the real world of the retail floor.

Store activation and onboarding

- Visit each newly onboarded store in person, introduce yourself to the store manager and floor staff, and walk them through the Pinloop app from start to finish
- Run live demo transactions with actual devices so staff see the full flow - capture, offer, accept, payout - before going live independently
- Set up staff login credentials, ensure every active staff member has the app installed and knows how to use it
- Coordinate with Pinloop's operations team to ensure the first few transactions at each store go smoothly

Relationship building and adoption

- Visit stores regularly - not just once at launch - to check transaction volumes, identify staff who are not using the platform, and understand why




- Handle the real objection on the floor: staff who have existing informal arrangements with local vendors and no personal incentive to change their routine
- Show staff concretely how the Pinloop incentive structure works - how much they earn per transaction, when it is paid, and how it compares to informal side arrangements
- Build trust with store managers so they actively reinforce platform usage with their team rather than leaving it to staff discretion

Problem escalation and feedback

- Be the first point of contact for store staff when something goes wrong - app issues, pricing concerns, payment delays - and escalate to Pinloop's team immediately
- Feed back what you hear on the floor: what is working, what is not, what objections are coming up repeatedly, what competitor buyers are offering
- Flag stores where adoption is stalling and propose specific interventions

Travel and coverage

- Cover Bangalore stores on a regular rotation, with planned visits to district stores in Mysuru, Mangaluru, Hubli, Hassan, Tumkur, and other markets as the chain expands
- Plan your own weekly route efficiently - you will be measured on transaction volume generated from stores you manage, not on hours worked or kilometres driven

Language - non-negotiable

- Kannada: fluent - you will spend the majority of your time in Karnataka retail environments where Kannada is the first language of trust between you and store staff
- Tamil:



fluent - Bangalore and South Karnataka have significant Tamil-speaking store staff communities, particularly in mobile retail
- Telugu and Malayalam: conversational or better
- Hindi and English: working proficiency - for communication with Pinloop's internal team and for store staff who prefer either

Field experience

- 2 to 5 years in a role that required regular store or outlet visits - field sales, retail activation, merchant onboarding, FMCG distribution, or similar
- Comfortable spending the majority of your working day in stores and on the road, not at a desk
- Experience working in Karnataka geography beyond Bangalore - you know how to operate in Mysuru, Hubli, Mangaluru, and smaller towns; travel does not slow you down
- Any background in mobile retail, used device trading, or consumer electronics is a significant advantage - you will understand the informal dynamics at play on the floor immediately

Personality and approach

- Genuinely positive at building rapport with people who did not ask to meet you - store staff are busy, sometimes resistant, and have no obligation to cooperate; you need to make them want to
- Patient and persistent without being pushy - adoption on the floor takes multiple visits, not one pitch
- Honest about the product - you will be more effective telling staff exactly how the incentive works and what the platform can and cannot do than over-promising
- Smartphone-fluent - you will be demonstrating a mobile app live, on someone else's phone, in front of a queue of customers; you need to be confident doing this without preparation
- Self-directed - you will manage your own schedule and route; the metric is store transaction volume, and you have to figure out how to move it

📌 Store Relationship Executive (Bengaluru)
🏢 Pinloop Technologies
📍 Bengaluru