Teleperformance (TP) is a French multinational leader in digitally integrated business services, specializing in customer experience management and business process outsourcing across more than 100 countries.

Role & responsibilities:

- Handle inbound and outbound customer calls professionally.
- Resolve customer queries related to products, services, and account issues.
- Provide accurate information while ensuring excellent customer service.
- Identify customer concerns and offer appropriate solutions within the defined TAT.
- Maintain detailed and accurate records of customer interactions in the CRM system.
- Escalate unresolved issues to the concerned team whenever required.
- Meet quality, productivity, and customer satisfaction (CSAT) targets.
- Follow company policies, compliance guidelines,



and data security standards.

Eligibility:

- Undergraduate (with 6 months of experience) or Graduate.
- Freshers and experienced candidates are welcome.
- Excellent verbal communication skills in English.
- Strong problem-solving and customer-handling skills.

Shift:

- Rotational shifts.
- 5-days working with rotational week-offs.

Advantages:

- Cab facility within a 25 km radius.
- Guesthouse accommodation for up to 10 nights for eligible outstation candidates.

Interested candidates, kindly share your updated resume to HR

Diksha Gupta- (phone hidden)

📌 Urgent Hiring | International Voice Process | On-Spot-Offer | Jaipur!!
🏢 TP
📍 Jaipur