What youll do

Docusign is looking for a highly motivated Atlassian Engineer to manage, maintain, and optimize our corporate Atlassian workplace, including emerging capabilities like Atlassian AI, Rovo, and agentic automation. This role involves daily administration of business-critical Atlassian applications, ensuring adherence to vendor management and Atlassian policies, integrating SaaS solutions, and collaborating with stakeholders to maximize the value of their SaaS portfolios. You will lead the integration and enablement of Atlassian Intelligence (AI) features across tools such as Jira, Confluence, and Rovo, and work to identify agentic use cases that boost automation, streamline knowledge access, and enhance decision-making. You ll explore and implement agent-based workflows that autonomously support users, reduce manual toil, and optimize collaboration across the business. As a key member of the Cloud Applications team, you will own service strategy and delivery for Atlassian platforms while also advancing the enterprise adoption of AI-powered features and capabilities within our SaaS landscape.

This position is an individual contributor role reporting to the Senior Manager, Cloud Apps.

Responsibility

- Support the rollout and adoption of Atlassian Intelligence features such as Rovo agents, smart answers, and contextual automation

- Assist in enabling AI-powered search, documentation discovery, and summarization experiences through Rovo

- Actively contribute to the company-wide enablement of AI capabilities within the Atlassian platform, including awareness, onboarding,



and support initiatives

- Gather and document business requirements to support the design of AI-assisted workflows and tool configurations

- Support administration of the Atlassian suite (Jira, Confluence, Rovo), including user access, basic configurations, and permission schemes

- Help configure Jira workflows, screens, and notification settings under guidance from senior team members

- Contribute to the creation of dashboards and reports, incorporating both standard Jira metrics and AI-generated insights

- Assist with platform upgrades, license tracking, and compliance activities related to user access and governance

- Collaborate with internal teams to triage issues, troubleshoot problems, and support documentation and root cause analysis

- Begin learning and contributing to automation and integration efforts using Atlassian REST APIs

Job Designation

Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

What you bring

Basic





- 3+ years of experience in enterprise technology with a Bachelors degree or equivalent

- Hands-on experience administering Atlassian tools (Jira, Confluence, etc.)

- Familiarity with AI features in the Atlassian ecosystem, including Atlassian Intelligence and Rovo

- Basic understanding of workflow configuration, automation scripting (e.g., ScriptRunner), and dashboard/report creation

- Exposure to languages/tools such as Python, Java, HTML, SQL, or Linux

- Familiarity with Agile, Scrum, CI/CD practices, and team-based development workflows

- Experience using or integrating with Atlassian REST APIs

Preferred

- Atlassian Certified Professional credentials or similar certification in progress

- Experience supporting AI-powered features within Jira and Confluence, including agents and predictive recommendations

- Interest in agentic frameworks and exposure to autonomous or semi-autonomous AI use cases

- Experience contributing to change management or enablement programs for new tools or features

- Strong communication skills and the ability to work with cross-functional teams

- Exposure to Atlassian environment migration or consolidation projects

- Ability to support Atlassian instances in cloud and/or data center environments

- Strong organizational and troubleshooting skills

Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Atlassian Engineer - AI (Bengaluru)
🏢 Docusign
📍 Bengaluru