Globiva is hiring for a Chat & Email Support Process.Experience candidate only Job Overview.Join Globiva as a Customer Support Executive handling non-voice operations. You will manage real-time customer queries via web chat and email, ensuring quick and accurate resolution.
Key Details

- Company: Globiva
- Role: Customer Support Executive (Chat & Email Process)
- Salary: 26,000 per month
- Shifts: Rotational shifts and rotational weeks off
- Location: Gurugram

Responsibilities

- Respond to customer inquiries promptly via live chat and email.
- Handle 2-3 concurrent chat threads without compromising quality.
- Resolve customer complaints, process requests, and escalate complex issues.
- Maintain excellent data accuracy and log interactions in the CRM.

Requirements

- Excellent written English communication (grammar, spelling, and tone).
- Solid typing speed (minimum 35-40 WPM with high accuracy).
- Flexibility to work in night shifts and rotational schedules day shifts for females
- Graduate with relevant 1 year of customer service experience.

Interested candidates please share their CV on whatsapp HR

Komal (phone hidden)

📌 Hiring For Voice and non voice (Gurugram)
🏢 globiva
📍 Gurugram