We are having opening positions for International voice process for IT services

For more information call HR : Riyazy (phone hidden)

Job Role : Team member ( Collection international voice process, customer support ,B2B,B2C)

Location: Gurgaon

Experience: 1-4 yrs

Collections Team member _Gurgaon

Band 1/2

100% WFO and night shifts applicable by default

Prior International voice experience B2B/B2C Collections.

Calling for payment on overdue invoices for buckets in scope

Doing maintenance on the account

Handling accounts / payment queries from accounts payable team

Interaction with other teams - billing, originations etc.

Payment application

Handling disputes and resolution

Invoice reconciliation - Pre bills, Credit rebills, Invoice splitting, PO change, Adjustments as per scope.





Basic Excel based reporting and analysis on assigned inventory

Collections _Quality Analyst_ GGN

100% WFO and 24x7 shifts including night shifts applicable by default.

Excellent verbal and written English skills.

Good understanding of OTC Lifecycle, B2B Business

Prior experience of doing quality assessments for international voice work

Good Communication & Presentation Skills - speaking and writing skills.

Moderate Excel proficiency

Positive understanding of 7 six sigma tools of quality preparing histograms, 80/20 analysis, fish bone, call quality and transaction quality attributes.

📌 International Voice Process Executive (Gurugram)
🏢 Onzestt Services
📍 Gurugram