Role Overview
We're looking for a Tele-Calling Agent to handle inbound and outbound calls with customers and drivers across our operating states resolving queries, confirming bookings, and ensuring a smooth ride experience end to end.
Key Responsibilities
- Handle inbound/outbound calls for booking confirmations, ride status updates, and customer queries
- Support drivers with onboarding queries, trip issues, and dispatch coordination
- Resolve complaints and escalate unresolved issues to the Operations team
- Maintain accurate call logs and update customer/driver records in internal systems
- Follow up on pending bookings, cancellations, and payment-related queries
- Work in rotational shifts, including night shifts as required for 24x7 support coverage
Required Skills
- Languages: Malayalam(mandatory, fluent), Tamil + at least one of Telugu, Kannada, or Hindi.
- Explicit verbal communication and active listening skills
- Basic computer literacy
- Patience and problem-solving mindset when handling upset customers or drivers
Preferred Qualifications
- Any graduate or equivalent
- Must Speak Malayalam and Tamil
What We Offer
- Fixed salary + performance incentives
- Fast-growing startup environment with direct exposure to operations
- Opportunity to grow into team lead/ops roles as the company scales
📌 Customer Support Executive (Bengaluru)
🏢 Gogo Cabs
📍 Bengaluru
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.