The Organizational Development (OD) Manager will lead the development and implementation of systems, processes, and capacity-building strategies to enhance organizational efficiency, staff performance, and long-term sustainability. The role is both strategic and hands-on, supporting the growth of the organization through internal strengthening.

Responsibilities:

- Systems Process Design- Design and implement Standard Operating Procedures (SOPs) for core functions (animal care, HR, operations, administration, donor management, etc.) Evaluate and improve workflow efficiency across teams. Develop knowledge management tools and systems (e.g., internal manuals, resource libraries).
- Capacity Building Training- Assess staff skills and identify organizational capacity gaps. Develop and deliver internal training programs for staff and volunteers. Support team leaders in building functional reporting structures and accountability systems.
- Performance Impact Monitoring- Set up frameworks for measuring internal performance, service delivery, and staff KPIs. Support ME efforts by designing dashboards or tracking tools in collaboration with relevant teams. Provide analysis and recommendations for process improvements.
- Internal Communication Change Management- Foster a culture of learning, transparency, and collaboration. Lead change management initiatives when introducing new systems or tools. Facilitate cross-departmental coordination for smoother operations.
- HR Organizational Support- Support recruitment planning, onboarding, and role clarity efforts. Collaborate with leadership to improve organizational structure and staffing models. Assist in building succession plans and leadership development pipelines.

Operational Responsibilities:
- Coordinate logistics for meetings, events, and employee activities, including scheduling, and catering arrangements.
- Partner with employees to support human resources issues, leaves, health concerns, and compliance matters.




- Communicate with department heads regarding performance reviews and escalations.
- Conduct wellness events such as birthday and anniversary celebrations, food sponsorships, games, and other events.
- Conduct background verifications for recent hires before the hiring process is finalized.
- Assist with travel arrangements, expense reports, and other administrative tasks as needed.
- Serve as a point of contact for internal and external inquiries, routing requests to the appropriate department or individual.
- Identify opportunities to streamline processes, improve efficiency, and enhance the employee experience.
- Implement best practices and standard operating procedures to optimize recruitment and operational workflows.
- Collaborate with cross-functional teams to drive continuous improvement initiatives and achieve organizational goals.
- Handle issues related to employee performance, behavior, and other employee management queries. Prepare department-specific assessments covering organizational rules, regulations, tasks, etc.
- Conduct exit interviews to understand employee expectations and reduce attrition.
- Provide continuous training, motivation, and support for employee wellness.
- Assist with payroll processing, benefits administration, and employee inquiries related to HR and operations matters.
- Conduct weekly meetings with staff to ensure alignment between employee and organizational expectations.
- Reward top performers from each department quarterly based on performance scorecards.
- Career planning and career path trajectory.
- Performing other related duties as required to support the operation of the animal shelter and the welfare of its residents.





Knowledge of:
- Proficiency in computer skills, including Microsoft Office suite, email, and presentation software.
- Familiarity with typical office protocols, methods, and equipment.
- Knowledge of safety protocols and adherence to safe working procedures.
- Skill in maintaining precise record-keeping.

Qualifications:
- Bachelor s or Master s degree in Social Work, Development Studies, Organizational Psychology, Public Administration, HR, or a related field.
- 4+ years of professional experience in organizational development, capacity building, nonprofit operations, or process design (NGO experience strongly preferred).

Required Background, Experience and Skills:
- Proven ability to analyze systems and implement scalable solutions.
- Strong facilitator and trainer; able to engage diverse stakeholders.
- Excellent documentation and process-writing skills.
- Strong interpersonal skills with an empathetic and cooperative approach.
- Familiarity with tools like Google Workspace, Asana, Trello, Notion, Airtable, or other workflow platforms.

Preferred
- Experience working in animal welfare, healthcare, education, or community-based programs.
- Familiarity with fundraising, donor CRM systems, or grant compliance processes.

If you re passionate about building strong, mission-driven organizations and have a talent for turning ideas into efficient systems, we d love to hear from you. This is a unique opportunity to play a foundational role in shaping how our nonprofit operates, grows, and creates lasting impact. Join us in strengthening our internal capacity so we can focus more of our energy on what matters most, serving animals and communities in need.

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Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Organizational Development Manager (Bengaluru)
🏢 Sarvoham Animal Foundation
📍 Bengaluru