- Merchant Onboarding & Activation:
- Handle the end-to-end onboarding process for new merchants across various verticals.
- Coordinate with Sales, Legal, Risk, and Technology teams for smooth merchant activation.
- Ensure timely processing of onboarding requests in line with SLAs.
- Documentation & Compliance:
- Verify KYC documents, business registration certificates, bank account details, and other necessary compliance documents.
- Ensure all merchants are compliant with RBI guidelines, KYC/AML policies, and internal onboarding standards.
- Technical Coordination:
- Liaise with the tech team to facilitate API integration and sandbox/live environment setup for merchants.
- Assist merchants with UAT and initial transactions post-go-live.
- Process Improvement & Reporting:
- Identify bottlenecks in onboarding processes and contribute to automation/improvement initiatives.
- Maintain accurate reports on onboarding metrics,
TAT, and merchant feedback.
- Stakeholder Management:
- Act as a point of contact for post-sales onboarding queries from merchants.
- Engage regularly with business development teams to ensure alignment on merchant requirements and onboarding pipeline.
Preferred candidate profile
- 58 years of relevant experience in merchant onboarding in a payment gateway, fintech, or digital payments company.
- Familiarity with payment gateway platforms, merchant documentation, KYC norms, and RBI guidelines.
- Strong communication and coordination skills with the ability to manage cross-functional teams.
- Hands-on experience in handling tech integration and ticketing systems.
- High attention to detail and solid problem-solving ability.