BLS International Services Ltd. is a globally trusted, AI & tech-enabled service provider to governments and citizens, with a legacy since 2005. It is worlds largest publicly listed Visa & Counselor services company, traded on India's major stock exchanges (BSE: 540073; NSE: BLS). BLS International offers a comprehensive range of service solutions encompassing outsourced visa processing, document verification, biometrics, attestation, passport services, e-visa solutions, end-to-end solutions in e-governance, digital and retail services. BLS International partners with over 46 client governments and operates across 100+ countries through 50,000+ centres, 9 global training hubs, and 8 global contact centres. Guided by a continued focus on innovation, transparency, and service excellence, BLS International combines cutting-edge technology with robust operational processes to deliver the highest standards of data security and efficiency. Recognized for its proven track record and adherence to global standards, BLS International has been featured among Business Today's India's Most Valuable Companies, Forbes Asia's Best Under a Billion, Fortune India's The Emerging 100. To explore more about BLS International’s global presence and comprehensive service offerings, visit www.blsinternational.com.

Role & responsibilities

1. Provide timely first-level support for global applications and websites.

2. Ensure 247 operational coverage through shift-based support including night shifts as well.

3. Reduce incident response and resolution times.

4.



Monitor production systems proactively and minimize service disruptions.

5. Handle user requests, ticket triaging, and routine operational activities efficiently.

6. Improve SLA compliance and customer satisfaction.

7. Reduce dependency on senior technical resources for routine support activities.

8. Support recent project rollouts and increasing business volume across missions.

9. Maintain operational continuity during employee leave, shift rotations, and business expansion.

Preferred Skills:

1. 12 years of experience in IT Support, Application Support, or Helpdesk operations.

2. Understanding of web applications, APIs, and client-server architecture.

3. Experience with ticketing/helpdesk tools (e.g., Zoho Desk, Jira, ServiceNow, Freshservice).

4. Basic knowledge of web technologies such as HTML, CSS, JavaScript, and browser troubleshooting.

5. Understanding of application deployment and production support processes.

6. Ability to monitor applications, identify issues, and escalate incidents appropriately.

7. Knowledge of ITIL processes, incident management, and SLA compliance.

8. Excellent verbal and written communication skills.

9. Ability to work in rotational shifts, including weekends and holidays, to support 247 operations.

10. Ability to work under pressure and manage multiple priorities.

Educational Background:

- Bachelor's degree in Computer Science, Software Engineering, or a related field (or equivalent practical experience).

📌 Support Engineer (Gurugram)
🏢 BLS International
📍 Gurugram