- Manage daily operations of BPO projects, ensuring timely completion of tasks and meeting customer expectations.
- Lead a team to achieve targets, providing guidance on process improvements and resolving issues promptly.
- Monitor SLA performance, identifying areas for improvement and implementing strategies to reduce shrinkage and attrition.
- Collaborate with cross-functional teams to ensure seamless communication and effective issue resolution.
Job Requirements :
- 2-11 years of experience in BPO operations management or similar field.
- Robust understanding of BPO operations, including call center processes and workflows.
- Excellent team leadership skills with ability to motivate teams towards achieving goals.
- Proven track record in managing teams, reducing shrinkage, and improving overall operational efficiency.