Role & responsibilities

We are looking for an experienced Export Manager to manage international B2B leads, convert enquiries into orders, communicate with overseas buyers, handle export documentation, and ensure timely filing of export-related incentives, claims and statutory compliances.

Key Responsibilities

- Generate and manage B2B export leads through trade portals, exhibitions, databases, referrals and direct outreach.
- Qualify enquiries and follow up with buyers through email, WhatsApp, calls and video meetings.
- Prepare quotations, product offers, samples, proforma invoices and commercial proposals.
- Negotiate pricing, order quantity, payment terms, delivery timelines and Incoterms.
- Convert qualified leads into confirmed export orders.
- Maintain lead pipelines, follow-up schedules, quotations and conversion reports in CRM or ERP systems.
- Communicate with buyers regarding samples, production status, shipment schedules, documents and payments.
- Coordinate with production, quality, packing, logistics, finance, CHA and freight forwarders.
- Prepare and verify export documents, including commercial invoices, packing lists, certificates of origin, shipping bills, bills of lading and bank documents.
- Ensure timely shipment, document submission and payment realisation.
- Handle buyer complaints, shipment issues and documentation discrepancies.
- Manage repeat orders and develop long-term relationships with overseas buyers.
- Monitor and file applicable export incentives,



refund claims and government advantages.
- Coordinate filings and documentation related to DGFT, customs, GST, RoDTEP, duty drawback, LUT, EPCG and other applicable schemes.
- Track incentive claims, deficiencies, approvals and realisation status.
- Coordinate with banks, consultants, customs authorities and export promotion councils.
- Maintain complete records for audits, incentive claims and regulatory inspections.
- Prepare weekly and monthly reports on leads, quotations, conversions, orders, shipments, collections and incentive claims.

Preferred candidate profile

- Bachelors degree in Business, International Trade, Marketing, Commerce or a related field.
- 510 years of experience in export sales or international business.
- Experience in a manufacturing company is preferred.
- Strong experience in B2B lead management and overseas buyer communication.
- Practical knowledge of export documentation, logistics, Incoterms and international payment terms.
- Working knowledge of DGFT, customs, GST export procedures and export incentive filings.
- Experience using CRM, ERP, Excel and B2B trade portals.
- Good written and spoken English.
- Strong negotiation, follow-up and relationship-management skills.

The ideal candidate should be commercially strong, organised and capable of independently managing the complete export cycle from lead generation and order closure to shipment, payment collection, incentive filing and compliance.

📌 Export Manager (Madurai)
🏢 Thalapathi Savithri
📍 Madurai