Job description

Roles and Responsibilities

- Direct and supervise all the activities of Insurance Department at the individual &

team level.

- Responsible for providing Insurance Process training to the team members, team

leads and if required to the operations managers.

- Support Operations team in client management, issue resolution and new client

onboardings.

- You will report performance to the HOD-Insurance by using KPIs and business

metrics.

- Provide guidance to operations managers on Insurance end-to-end processes.
- Assist HR team to source and pipeline qualified candidates through providing

guidance and helping them with interviews of the candidates.

- Partner with Senior Management, Operations Managers, and Team Leads to

anticipate upcoming needs and strategize client pipelines.

- Proactively share innovative solutions to add value, anticipate needs, and

streamline the process for the client.

- Responsible for providing strategic Operations Leadership to the entire Operations

team, enabling, and facilitating the group to achieve its macro and micro level

objectives.

- Strong business orientation: energetic business planner who faces challenges and

solves problems every day.

- Advice to Senior Management and Functional/Support Departments Heads on

client issues, support by robust measurement and evaluations. Act as a change

facilitator to business through process design and approaches supporting change

and transformation.

- Conduct Gap Analysis of the existing system and identify the major gaps in having a

seamless Policies & Procedure in place.• Build a very smooth and cordial relation with all the Department Heads so that





dissemination for Change Management happens without any power conflicts.

- Analyzes, designs, develops, delivers and evaluates learning and performance

improvement solutions to enhance competencies and effectiveness of

management/advanced level learning audiences which address current and future

business goals of the organization.

- Partners with other areas in designing and delivering learning and performance

improvement solutions. Performs needs assessment to identify learning needs and

performance gaps for projects of intermediate complexity for audiences up to and

including management/advanced level learners.

- Responsible for learners' success in achieving learning objectives.
- Responsible for business results generated through learning and performance

improvement solutions and tools (instructor-led (classroom and virtual), e-learning,

job aids, coaching, learning management systems and other learning technologies).

Desired Experience

- 8-10 hands-on experience with US Commercial/ Business Insurance (Property &

Casualty, Business Auto, Inland Marine, BOP, D&O;, Workers Compensation, and

other LOBs) and Personal insurance (Home, Auto, Flood, etc.) including at least

three plus years of experience in insurance underwriting and other aspects of

industry.

Required Skills

- Have prior experience in a senior leadership role within Operations Team.
- Excellent knowledge of all aspects of US/ Canada Insurance Industry.
- Strategic thinker with the ability to be hands-on when required.
- Must have handled a workforce of more than 100 FTEs as Operations Manager.
- High level of personal and professional integrity and ethics.
- Good communicator with strong communication and presentation skills.

📌 US Insurance Team Lead (Udaipur)
🏢 Fusion Business Solutions
📍 Udaipur