We are looking for a Customer Success Specialist to work with our awesome team.
Job Responsibilities:
- Showcase our solution capabilities to potential customers, help set up sandboxes, configure solutions and make customization as per requirement.
- Manage the onboarding process for each new customer.
- Assist the sales team in driving and managing renewals.
- Serve as a key communication point for issues assigned and work to resolve complex issues while providing system knowledge and expertise.
- Maintain the records of conversations with clients.
- Manage the documentation for all clients, make required changes when necessary.
- Effectively manage and prioritize customer queries.
- Keep in touch with clients regularly to get feedback and updates.
- Contribute to initiatives outside of customer conversations that better the customer experience,
both low-touch and high-touch.
- Work cross-functionally with product, sales, and support team members to foster a robust sense of community and information sharing.
What you should have:
- 3-8 years of experience in customer success support role
- Experience with Fintech/tech/BA background is preferred.
- Hands on experience with handling the documentation
- Excellent verbal and written communication skills
- Understanding of Technology like Java, API, Database, Postman etc. is a must.
- Knowledge in SaaS products will be an advantage.
Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.