Key Responsibilities:

- Handle inbound and outbound customer calls professionally.
- Call customers for medicine refill reminders and prescription follow-ups.
- Assist customers with online order placement, tracking, and delivery updates.
- Resolve customer queries related to orders, payments, prescriptions, and products.
- Follow up on pending orders, delivery issues, and customer complaints for timely closure.
- Coordinate with pharmacy, operations, and logistics teams for quick issue resolution.
- Encourage repeat orders through effective communication and relationship building.
- Maintain accurate customer records and call details in the system.
- Provide information about ongoing offers, availability, and healthcare products.
- Ensure a positive customer experience during every interaction.

Preferred Skills:

- Good communication skills in Hindi and basic English.




- Polite, patient, and customer-focused attitude.
- Comfortable with inbound and outbound calling.
- Basic knowledge of online order handling and customer support processes.
- Prior experience in telecalling, customer care, or pharmacy support is preferred.
- Basic understanding of medicines and prescriptions will be an added advantage.
- Ability to work in a fast-paced workplace and handle multiple customer queries.

Qualification:

- Graduate/Post Graduate.
- Basic computer knowledge required.

Experience:

- Fresher or Experienced candidates can apply.
- Experience in Pharmacy, E-commerce, Healthcare, or Customer Support preferred.

📌 Customer Retention Executive (Gurugram)
🏢 Morepen Laboratories
📍 Gurugram