We are looking for a proactive and customer-focused Product Support Executive to assist users in effectively using our products

The role involves troubleshooting issues, providing timely support, and working closely with internal teams to ensure a smooth customer experience

- Key Responsibilities - Provide technical and functional support to customers via phone, email, chat, or ticketing systems
- Understand product features and guide users on proper usage
- Diagnose, troubleshoot, and resolve product-related issues in a timely manner
- Escalate complex issues to the relevant internal teams and follow up until resolution
- Document customer interactions, issues, and solutions accurately
- Assist in product testing, feedback collection, and continuous improvement
- Create and update support documentation, FAQs, and user guides
- Ensure high levels of customer satisfaction





Required Skills Qualifications

- Bachelor s degree in any discipline (technical background preferred)
- 1-3 years of experience in product support / customer support
- Good understanding of software products / applications
- Solid problem-solving and analytical skills
- Excellent communication and interpersonal skills
- Ability to work independently and as part of a team
- Familiarity with CRM or ticketing tools is an added advantage

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Product Support Specialist (Kochi)
🏢 Voyon
📍 Kochi