- Act as the main point of contact for patients/families for non-clinical queries and concerns
- Conduct patient rounding to proactively identify and resolve issues.
- Handle patient complaints, grievances, and feedback with timely resolution
- Coordinate with clinical and support departments to close service gaps.
- Document interactions and complaints accurately for tracking and reporting.
- Analyze feedback trends and present improvement recommendations to leadership.
📌 Patient Experience Executive (Jaipur)
🏢 CK Birla Hospital (Rukmani Birla Hospital)
📍 Jaipur
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