To keep up with our amazing growth and support our awesome customers, were looking for a Customer Support Specialist whos passionate about helping people, solving problems, and being part of something big.
What Youll Be Doing
- As a Customer Support Specialist, youll be the friendly face of the company that helps our users make the most of Pictory. Here's what your days might look like:
- Make Customers Smile: Triage issues, troubleshoot like a pro, and deliver delightful support that makes our users say wow.
- Team Up for Success: Work closely with engineering, product, and other teams to tackle bugs, feature requests, and feedback with style.
- Train Empower: Run demos, answer questions, and make sure customers feel confident and excited about using Pictory.
- Test Like a Champ: Help test current features and make sure theyre up to our high-quality standards before they go live.
What You Bring to the Table
- Were looking for someone whos not just skilled, but genuinely loves helping people. Heres what wed love to see:
- Fluent in English both written and spoken
- SaaS Savvy 2+ years in a customer-facing role at a SaaS company
- Tech-Confident strong troubleshooting skills and a love for solving problems
- Detail-Oriented you notice the little things that others miss
- Accountable reliable, self-driven, and always follows through
- Great Communicator clear, friendly, and empathetic in every interaction
- Presenter Ready comfortable with product demos, webinars, and training sessions
- Go-Getter Attitude proactive, curious, and excited to take initiative
- Bonus: Experience with video tools or visual designThats a big plus!
What Youll Get
- 100% Remote Freedom
- Competitive Salary we value your skills and time
- Supportive Team no micromanagement, just smart, kind humans
- Fast-Paced Culture be part of a team thats building something exciting every single day
Where When
- This is a fully remote role work from anywhere you love!
- Youll support our customers worldwide, so working hours are: 5 AM 2 PM IST
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
📌 Customer Support Specialist (India)
🏢 Pictory
📍 India