The Student Support Member role is a key position within our organization, primarily responsible for providing exceptional support to students across various channels. This role focuses on resolving student queries, ensuring a seamless support experience, and maintaining high service quality standards.
The position requires strong English communication skills, a problem-solving mindset, and the ability to handle student concerns with professionalism and empathy. If you are passionate about helping students succeed and enhancing their overall experience, this role is an excellent opportunity.
Key Responsibilities:
- Student Support: Interact with students through multiple channels, including calls and online platforms, addressing their queries, concerns, and issues with professionalism and empathy.
- Query Resolution: Respond to student inquiries promptly and accurately, ensuring effective resolution within defined timelines.
- Standard Operating Procedures: Follow established SOPs to ensure consistency in service delivery and maintain high-quality support standards.
- Communication: Communicate effectively with students, parents, faculty, and internal teams with strong English proficiency (written and verbal).
- Documentation:
Maintain accurate and detailed records of student interactions, queries, and resolutions in the system.
- Quality Assurance: Continuously strive to improve service quality and proactively identify opportunities for process enhancement.
- Team Collaboration: Work collaboratively with team members to share knowledge, best practices, and cutting-edge solutions.
- Training and Development: Participate in training sessions to stay updated on support processes, tools, and policies.
- Feedback Handling: Gather and share feedback from students to improve processes and overall experience.
- Adaptability: Be open to handling additional responsibilities, including special projects or extended support tasks when required.
Qualifications:
- Bachelors degree in any stream
- Strong communication skills (both written and verbal)
- Proficiency in MS Office and ticketing tools like Freshdesk
- Excellent problem-solving and critical-thinking abilities
- Customer service-oriented mindset
- Ability to follow SOPs and maintain high-quality standards
- Prior experience in customer service or support is a plus
- Understanding of the organization’s mission and values
- Knowledge of the local language is an added advantage
📌 Student Support Executive : Jabalpur
🏢 PhysicsWallah
📍 Jabalpur
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