The Collection Agent will be responsible for following up on outstanding payments from ABSPL's industrial customers, ensuring timely collection of receivables, and maintaining solid relationships with clients while minimizing overdue accounts. The role requires persistence, negotiation skill, and familiarity with B2B/industrial payment cycles.
Key Responsibilities
Collections & Follow-up
- Track and follow up on outstanding invoices/receivables across the assigned customer base (800+ industrial accounts across MP and Rajasthan)
- Make regular calls and visits to customers with overdue payments
- Negotiate payment terms and settlement schedules where required, within approved limits
- Escalate chronic defaulters to management with recommended next steps (legal, credit hold, etc.)
Documentation & Reconciliation
- Maintain accurate records of outstanding dues, payment promises, and follow-up history
- Reconcile customer accounts with the finance/accounts team to resolve billing disputes
- Prepare periodic aging reports (30/60/90+ days overdue) for management review
Customer Relationship Management
- Maintain professional relationships with customer purchase/accounts teams despite collection pressure
- Coordinate with the sales team to align collection efforts with ongoing business relationships
- Flag recurring payment issues or credit risk patterns to management
Coordination
- Work closely with the accounts/finance team on invoice accuracy, credit notes, and payment postings
- Liaise with the sales team before escalating with key/anchor accounts
Key Attributes
- Persistent and results-driven, without damaging customer relationships
- High integrity handles cash/cheque collection and sensitive account data responsibly
- Good judgment on when to escalate vs. when to keep negotiating
- Organized — keeps clean records of every promise-to-pay and follow-up