- The primary responsibility is to support the PMO Specialist in
- Monthly invoicing and report generation
- Performance Management Process
- On-boarding & Off-boarding of team members
- Quality and Compliance
- SLA/KPI reports generation
- Learning and Development of the team
- Overall Project Management & Coordination
- Continuous Improvements and Innovation
- Work along with the PMO Analysts to liaison between HR teams (PMS, Recruitment, L&D;), Quality & Compliance team and Delivery teams (SDM/SDL/SDA)
Key Responsibilities:
Invoices and budgeting
- Track the monthly invoices for due dates
- Prepare monthly invoices
- Assist PMO Analysts to review the invoices with SDM/SDL/SDA
- Track the completion for approval of the invoices and update leads
Performance Management (PMS)
- Tracking Quarterly PMS Schedule (Start and Due dates)
- Schedule Review Meeting with Resource and Leads
- Track the completion of the Review and status update
- Liaison between reporting managers and HR for PMS Data and Reporting
On-boarding & Off-boarding
- On-boarding and Off-boarding of resources to/from the project/account(s)
- Assist new resources during the on-boarding phase to ensure they complete all pre-requisites
- Ensure that KT plans are created for all current resources, and they are signed-off after KT completion by coordinating with tower leads/Technical SMEs
Quality and Compliance
- Assist in maintaining documents related to the project
- Generating reports required for the Audit and follow up with teams, leads to meeting the guidelines
- Management Reporting for Quality and Compliance issues based on the defined timeline
Overall Project Management & Coordination
- Support project teams with publication, review and sign-off of major deliverables.
- Ensure consistent project plans are followed in line with schedule, cost, resource, and quality guidelines.
Continuous improvements and innovation
- Drive initiatives to optimize PMO work, eradicate waste and automate redundant processes
- Adoption & implementation of best practices and standard PMO processes
Backup for PMO Lead
- Act as a point of contact for the leads and teams during absence of PMO Lead
- Assist PMO in related activities, as required or during the absence