We are looking for an energetic and service-oriented IT Helpdesk Executive to act as the first point of contact for employees regarding IT-related queries and support requests. The role involves handling a high volume of inbound and outbound calls, assisting employees with basic technical issues, coordinating with the IT team, and ensuring timely resolution of requests.

Key Responsibilities

- Attend and manage employee calls related to IT support requirements.
- Handle inbound and outbound calls professionally and maintain a high level of employee satisfaction.
- Register, track, and update IT support requests in the helpdesk system.
- Provide first-level troubleshooting support for hardware, software, email, VPN, printer, and network issues.
- Coordinate with respective IT teams for issue resolution and follow up until closure.




- Communicate updates and resolutions to employees on a timely basis.
- Escalate critical issues to relevant stakeholders as per defined processes.
- Maintain accurate records of calls, complaints, requests, and resolutions.
- Assist employees with password resets, access requests, and basic system guidance.
- Monitor ticket status and ensure adherence to service timelines.
- Prepare daily and weekly reports on call volume and support requests.

Required Qualifications

- Graduate in any discipline (IT background preferred).
- 13 years of experience in Helpdesk, Technical Support, Customer Service, Telecalling, or Contact Center roles.
- Freshers with excellent communication skills may also apply.

📌 It Executive (Jaipur)
🏢 Aavas Financiers
📍 Jaipur