- Lead a team of IT support engineers to provide technical assistance to end-users across various platforms (Windows OS, Mac).
- Manage and prioritize tickets in ServiceNow, ensuring timely resolution of critical issues.
- Collaborate with other teams to resolve complex technical problems that require escalation.
- Develop process documentation and training materials for new hires and existing team members.
Job Requirements :
- 6-8 years of experience in an IT helpdesk or similar role.
- Solid knowledge of L2/L3 technologies such as Jamf Pro, ServiceNow, Windows OS, Mac operating systems.
- Experience leading a team of at least 5-10 members; ability to manage multiple projects simultaneously.
📌 IT Help Desk Lead (Bengaluru)
🏢 TRUGlobal
📍 Bengaluru
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