Key Responsibilities
1. Sales Support

- Prepare and send quotations, proposals, and price lists.
- Assist the sales team in preparing presentations and customer documents.
- Generate Proforma Invoices (PI) and Sales Orders.
- Maintain customer master data and pricing records.
- Coordinate sample requests and dispatch.

2. Order Management

- Receive customer purchase orders.
- Verify order details with the sales team.
- Enter orders into ERP/CRM.
- Track order status from booking to delivery.
- Inform customers about delivery schedules.

3. Customer Coordination

- Act as the first point of contact for routine customer queries.
- Coordinate with key hotel chains, distributors, institutional buyers, and retail partners.
- Maintain robust customer relationships.
- Resolve routine service issues by coordinating with internal teams.

4. Internal Coordination
Coordinate daily with:

- Production
- Planning
- Stores
- Purchase
- Dispatch
- Quality
- Accounts

to ensure timely execution of customer orders.
5. Dispatch Coordination

- Coordinate dispatch schedules.
- Ensure dispatch documentation is complete.
- Track deliveries.
- Share LR/AWB details with customers.
- Monitor pending deliveries.

6. Payment Follow-up

- Coordinate with Accounts regarding outstanding payments.
- Share customer ledger statements.
- Follow up for overdue payments with customers and the sales team.
- Assist in credit limit monitoring.

7. Sales MIS & Reporting
Prepare:

- Daily Order Booking Report




- Pending Order Report
- Dispatch Status Report
- Collection Report
- Sales Performance MIS
- Customer Complaint Report
- Monthly Sales Analysis
- Sales Forecast Report

8. CRM Management

- Update customer interactions.
- Record enquiries and leads.
- Maintain customer database.
- Track opportunities.
- Ensure CRM data accuracy.

9. Documentation
Maintain records of:

- Customer agreements
- Price approvals
- Purchase Orders
- Quotations
- Samples
- Product specifications
- GST and compliance documents

Educational Qualification

- Graduate (B.Com/BBA/BA preferred)
- MBA (Marketing) preferred but not mandatory

Experience

- 2-3 years in Sales Coordination, Customer Service, or Inside Sales
- Experience in FMCG, Cosmetics, Personal Care, Hospitality Supplies, or Manufacturing is preferred

Required Skills

- Excellent communication (English & Hindi)
- Strong customer relationship skills
- Advanced MS Excel
- MS Word & Excel
- ERP software (SAP/Tally/Busy/Odoo or equivalent)
- CRM software
- Email drafting and documentation
- Strong follow-up and coordination skills
- Time management and multitasking
- Attention to detail

Preferred Personal Attributes

- Customer-focused and service-oriented
- Highly organized
- Proactive problem solver
- Positive attitude
- Team player
- Able to work under pressure
- Strong ownership and accountability

Perks and benefits

Provident fund

📌 Sales Coordinator (Gurugram)
🏢 Frill Hospitality
📍 Gurugram