GVK Emergency Management and Research Institute (GVK EMRI)
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Lucknow
07 Aug
GVK Emergency Management and Research Institute (GVK EMRI)
Lucknow
Job description-
Roles and Responsibilities :
- Lead a team of customer service representatives to achieve daily, weekly, and monthly targets.
- Monitor and analyze key performance indicators (KPIs) such as AHT, CSAT, SLA, shrinkage, attrition rates to identify areas for improvement.
- Develop strategies to reduce shrinkage and attrition rates while maintaining high levels of customer satisfaction.
- Ensure timely resolution of customer complaints and issues through effective communication with customers.
Job Requirements :
- 4-7 years of experience in BPO or call center workplace.
- Inbound Process
- Good associate handling Experience
- READY TO RELOCATE FOR LUCKNOW
- ONLY MALE
📌 Team Lead (Lucknow)
🏢 GVK Emergency Management and Research Institute (GVK EMRI)
📍 Lucknow
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