Gold Appraiser

- Attending to walk-in customers, addressing queries about the gold loan process and schemes offered.
- Conducting gold valuations and identifying gold purity accurately.
- Properly packing and storing gold and gold packets after loan disbursal. Returning gold ornaments to customers after loan closure.
- Managing cash (system & physical) during loan disbursals, interest collection, and loan closures.
- Create new CUID in system & modifications in LOS during Disbursal, Part Release / Payments & Loan Closure.
- Maintain branch registers as per the guidelines Key / Cash / Packet Movements, Staff & Customer Visits etc.
- Ensuring proper collection and storage of customer KYC documents.
- Following up with customers for timely collection of interest and principal payments.
- Providing positive customer service at every step i.e. while pledging, releasing, or making interest payments.

Customer Care Executive





- Responsible to acquire New Customers for generating Gold Loan business and for other cross sell products.
- Participate in field-marketing activities to improve the brand visibility of IIFL Finance Limited branch in the catchment areas and generate leads of prospective customers.
- Drive & ensure continuous customer engagement through various channels.
- Maintaining quality portfolio by tracking & controlling ROI.
- Provide after sales service to existing customers and obtain references from them to increase the customer base.
- Strong follow up on interest collections to keep NPAs (non-performing assets) under control.

Interested Candidates can share their Resumes at [email protected]

📌 Hiring For CCE/GA Bongaigaon
🏢 IIFL Finance
📍 Bongaigaon