Job Description HR Operations – US Leave of Absence (LOA) | Band B1

Job Title: HR Operations – US Leave of Absence (LOA) – Band B1
Department: HR Operations (HRO)
Experience: 5–6 Years
Location: Bangalore
Shift: US Shift (6:00 PM – 3:00 AM IST)
Work Mode: Hybrid (2 Days Work from Office)
Working Days: Monday to Friday
Week Off: Saturday & Sunday

Job Summary

We are looking for an experienced HR Operations – US Leave of Absence (LOA) Specialist to manage end-to-end US Leave of Absence processes, including Federal FMLA eligibility, leave administration, compliance, and employee support. The ideal candidate should have solid experience in HR Shared Services, HRO, H2R, HR Backend Operations, and hands-on experience with HRMS applications such as Workday, SAP SuccessFactors, or PeopleSoft.

Key Responsibilities

- Process and administer US Leave of Absence (LOA) and Federal FMLA requests.
- Review historical and current leave information to determine FMLA eligibility.
- Verify employee eligibility based on years of service and hours worked.
- Review medical certifications and supporting documentation for leave approvals.
- Maintain accurate employee leave records in HR systems while ensuring confidentiality.
- Collaborate closely with internal LOA teams and stakeholders to ensure seamless leave administration.
- Ensure compliance with Federal FMLA regulations, company policies,



and applicable labor laws.
- Track, monitor, and maintain leave cases with high accuracy and within defined SLAs.
- Analyze leave data, identify trends, and recommend process improvements.
- Manage client deliverables while maintaining quality standards and turnaround timelines.
- Handle employee queries related to leave policies and procedures.
- Support KPI, SLA, and quality targets within the HR Operations team.
- Participate in continuous process improvement initiatives.

Required Skills & Experience

- 5–6 years of experience in HR Operations, HR Shared Services, HRO, H2R, or HR Backend Operations.
- Strong experience handling US Leave of Absence (LOA) and Federal FMLA processes.
- Good understanding of:
- FMLA Eligibility
- Leave Administration
- Employee Leave Management
- HR Compliance
- Benefits Administration

- Experience working in shared service centers or outsourced HR operations.
- Hands-on experience with HRMS applications such as:

- Workday
- SAP SuccessFactors
- PeopleSoft

- Experience in a client-facing environment.
- Ability to manage multiple priorities in a fast-paced environment.
- Strong analytical and problem-solving skills.
- Experience managing SLA, KPI, quality, and client deliverables.
- People management experience is preferred.

📌 HR Operations US Leave of Absence (LOA) (Bengaluru)
🏢 WOW Softech
📍 Bengaluru