hi,
we have openings for Technical Support Engineer at Bangalore location

Job Location: Bangalore -Manyta Tech park

Mode of work: 5 days working from office

Role: Technical Support engineer

Experience : 1+ years

Shifts: Rotational shifts

Primarily Roles & Responsibilities Technical Expertise:

- In-depth knowledge of IP telephony systems such as Avaya, Cisco, ShoreTel, Mitel, NEC..etc ( Mandate with 2 Skills )
- Monitoring and basic troubleshooting experience with telephony gateway devices, Communication Server (CS1000), Signalling Server, Media Gateways, Meridian Mail, Call Pilot, Including analog and digital gateways, SBC (Session Border Controllers), and PRI/SIP trunks.
- Familiarity with networking technologies such as LAN/WAN, VLAN, MPLS, VOIP Etc.
- Solid understanding of network troubleshooting

Experience Requirements:

- 1+ years of technical support experience in a IP Telephony
- Mandate Technology (Avaya, Cisco,



Nortel, Mitel, ShoreTel, NEC, Ring Central, Cognigy, etc)
- knowledge and experience of customer service practices
- Hands on experience with diagnosing and resolving basic technical issue
- Tools: Service Now, ProComm, Putty, etc.

if interested, please do share below details along with your profile to [email protected]

Total Experience:

Relevant Experience:

Do you have experience into Monitoring:

Do you handle calls:

Do you have experience into Networking- VOIP / IP TELEPHONY :

CTC:

Exp CTC:

Notice period:

Cur company:

Cur location:

Pref location:

are you willing to work in Rotational shifts:

Are you willing to work from office for 5 days:

Education Qualification with specialization:

📌 Technical Support Engineer (Bengaluru)
🏢 Black Box
📍 Bengaluru