We are hiring for one of India's leading IT & consulting organizations for the position of Operations Manager - B2B Collection.
Overview:
We are hiring an experienced Operations Manager with a robust background in B2B Collections and Order to Cash (O2C) operations. The ideal candidate should have proven experience in managing large teams, client relationships, operational excellence, and driving process improvements within a BPO/Shared Services environment.
- To Apply for above Operations Manager - B2B Collection, WhatsApp 'Hi' @ (phone hidden)
- When Asked For The job Code, Type: Job Code # 174
Key Skills:
- Minimum 5 years of experience as an Operations Manager role managing Business-to-Business (B2B) Collections and Order-to-Cash (O2C) processes.
- Minimum 1 year Team Handling experience
- Any Graduate
Job Descriptions:
- Lead end-to-end B2B Collections and Order to Cash (O2C) operations.
- Manage daily operations to ensure service delivery, quality, productivity, and SLA adherence
- Prior experience of managing several client owners and deliver operational delight and Managing the client Relationship end to end.
- Build and maintain strong relationships with clients and stakeholders, ensuring high customer satisfaction.
- Drive operational excellence through continuous process improvement and transformation initiatives.
- Monitor team performance, conduct regular reviews, and implement action plans for performance improvement.
- Lead, mentor, train, and motivate teams to achieve business objectives.
- Manage workforce planning, employee performance assessments, and workflow allocation.
- Handle customer escalations and ensure timely issue resolution.
- Identify operational risks and implement mitigation strategies.
- Develop and present MIS reports, dashboards, and business presentations for internal and external stakeholders.
- Ensure compliance with organizational policies and contractual obligations.
- Drive quality initiatives and monitor exception handling across operations.
- Collaborate with cross-functional teams to improve operational efficiency and business outcomes.