- Analyzing customer call data using speech analytics tools and spot trends/patterns to identify cost drivers and key performance indicators
- Delivering actionable insights to develop customer service strategies for improved performance in acquiring, retaining, and servicing customers
- Developing and maintaining data trend reports and dashboards to understand call trends, customer satisfaction, and call center performance
📌 Interaction Analytics Analyst II (Bengaluru)
🏢 TP
📍 Bengaluru
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