Brief roles and responsibilities of resources are as given-
Monitor all allotted branches links with due diligence and take follow-up with their backend team for immediate restoration of all such downlinks as per the SLA uptime.
Contact branches end users to understand the problem while identifying fault.
Allocate the down-call to all concerned Zonal engineers for immediate action.
Responsible for all technical issues concerning the network.
Point of contact for all technical queries and fault resolution.
Shall have the primary responsibility of ensuring a smooth network functioning without congestion, and downtime.
To provide all kind of SLA reports to the designated Bank team as per the schedule and as and when asked by Bank officials.
Coordinate with concerned ZO/branch for smooth recent link commissioning
Coordinate with bank NSI for restoration of existing links and configuration of new links on Router.
Maintain database of network provided by concerned bidder
Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.