Associate Program Manager - Learner Success Program Operations

Location: Bangalore (HSR Layout) Work From Office

Reports To - Senior Manager / Associate Director

Working Days: 5 days/week (Rotational); weekday offs, with weekend availability required

POSITION SUMMARY

US Timing (Rotational) 7:30/8:30 PM to 4:00/5:00 AM IST, or 4:00/5:00 AM to 2:30/3:30 PM IST

We are looking for a agile and learner-focused Associate Program Manager to manage the successful delivery of online education programs. The role involves managing end-to-end program operations, driving learner engagement, coordinating with internal and external stakeholders, and ensuring a seamless learning experience for working professionals enrolled in programs associated with global universities.

The ideal candidate should possess strong communication, empathy, and problem-solving skills, along with the ability to collaborate effectively with learners, instructors/faculty, and cross-functional teams.

KEY RESPONSIBILITIES:

- Learner Engagement Experience: Own the learner experience across assigned cohorts by driving engagement and serving as the primary point of resolution for complex learner queries beyond AI and self-service channels.
- Manage learner interactions through emails, tickets, and phone calls, building strong relationships and resolving concerns and escalations with empathy and sound judgment.
- Conduct proactive learner engagement initiatives to improve participation, satisfaction, and program completion.
- Support learners with LMS navigation, program schedules, assignments, and the overall learning experience.
- Gather learner feedback and collaborate with stakeholders to continuously improve program quality.
- Program Delivery Operations: Coordinate and conduct induction sessions for new cohorts.
- Ensure seamless delivery of live online classes, assessments, projects, and learner activities in collaboration with Simplilearn and university instructors.




- Leverage AI-powered learner insights and operational dashboards to identify at-risk learners, personalize interventions, and improve cohort outcomes.
- Monitor learner participation, attendance, completion, and overall program progress, providing proactive interventions wherever required.
- Identify operational gaps and implement process improvements to enhance efficiency and learner experience.
- Track and report key program metrics, including learner satisfaction, attendance, and completion rates.
- Monitor and manage Slack channels across assigned cohorts.

REQUIRED SKILLS QUALIFICATIONS :

- Bachelors degree required; Masters degree preferred.
- 4 8 years of experience in customer success, operations, or online education managing learners directly.
- Experience managing online/live learning programs or executive education programs is preferred.
- Excellent verbal and written communication skills.
- Strong conflict-resolution abilities.
- Ability to manage multiple priorities in a fast-paced environment.
- Exposure to LMS platforms, Zoom, Salesforce, or similar tools.
- Comfortable managing 1:1 and group interactions, in both day-to-day discussions and escalated situations.

KEY SUCCESS METRICS:

- Learner Satisfaction (CSAT/NPS)
- Program completion and retention rates
- Escalation resolution
- Ticket Resolution TAT
- Overall Learner Experience Completion Metrics
- Inductions 100%

GOOD TO HAVE:

- EdTech or Executive Education experience.
- Domain exposure to Data AI (Data Analytics, Data Science, AI/ML, Generative AI, LLMs).
- Domain exposure to Technology programs (Cybersecurity, Cloud, DevOps, UI/UX, Software Development, etc.).
- Experience managing US/global learners and working across different time zones.
- Familiarity with LMS platforms and learner engagement tools (Salesforce, Slack, Zoom, AI tools)

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Associate Program Manager - US PG (Hubballi)
🏢 Simplilearn
📍 Hubballi