About the Role

We are hiring a Lead Follow-Up Executive to work exclusively on inbound leads for a US-based dental clinic. Leads come in through the clinic's website, Meta (Facebook/Instagram) ads, and other social channels. Your job is to reach out quick, qualify the lead, and get them booked for an appointment. This is a revenue-facing role: every lead you convert is a new patient for the clinic, so speed and follow-through matter more than script-reading.

Key Responsibilities

- Call, text, and email new leads from the website and Meta Business Suite within minutes of them coming in.
- Qualify leads on the dashboard and coordinate with the front desk to get them scheduled into an appointment slot.
- Run structured follow-up sequences on leads who don't answer or don't book on the first attempt (no lead gets dropped after one call).
- Log every interaction, outcome, and lead source correctly in the dashboard for accurate reporting.




- Coordinate with the clinic's front-office team over email/chat on scheduling, rebooking, and no-shows.
- Flag lead-quality or ad-source issues back to the marketing team.
- Hit weekly targets for response time, contact rate, and qualified leads handed off to the front desk.

Requirements

- Fluent, confident spoken English with a US-neutral accent (this role is 100% US customer-facing).
- Prior experience on a US voice process, tele calling, or inside sales role.
- Comfortable working night shift, 5 days a week, from our office.
- Basic comfort with CRMs/dashboards, VoIP dialers, and email.
- Sales mindset: persistent but not pushy, comfortable handling objections and rebooking no-shows.

Nice to Have

- Experience in healthcare, dental, or medical appointment-setting processes.
- Familiarity with Meta Business Suite or running/monitoring lead ads.

📌 Lead Follow-Up Executive - US Dental Process (Bengaluru)
🏢 Tusk Support Partners
📍 Bengaluru