- Quality analysis
- Insurance- Life & Pensions, Life Insurance
- Quality/QA/QAG/Auditing
- Policy,Servicing,Claims
Responsibilities:
- Perform quality audits/reviews on Life & Pension transactions (Recent Business, Policy Servicing, Claims, etc.)
- Ensure compliance with SLA, regulatory, and client requirements
- Identify errors, process gaps, and root causes and provide actionable feedback
- Conduct calibration sessions with operations teams to maintain quality consistency
- Prepare and publish quality reports, dashboards, and scorecards
- Drive continuous improvement initiatives and support process enhancements
- Collaborate with stakeholders for training needs and performance improvement
Good-to-have:
Experience in transition/process improvement projects
Certification in Quality (Lean Six Sigma Green Belt)