Sales and Profitability

- Drive the department sales and productivity in line with category targets
- Optimize floor space based on merchandise availability, planogram and plotting guidelines and product sell through
- Track sales and report on non-selling, slow and fast moving products
- Control costs and manage NTG effectively

Department Operations Management

- Review and ensure the department team adheres to the defined retail SOPs, retail standards and retail processes (for the relevant department)
- Review and ensure fixtures are handled and assets are managed as per defined norms
- Implement the sales promotions as per defined guidelines
- Review and ensure availability of non-trading items as per requirements
- Undertake floor walks and complete the checklists as per the timelines

Inventory Management

- Monitor and ensure availability of stock as per requirements through efficient stock replenishment
- Monitor and ensure stock is displayed according to planogram and plotting guidelines
- Monitor and ensure products are tagged and barcoded as per defined norms and pricing guidelines are followed
- Inspect merchandise for defects and report the same to the relevant stakeholders




- Review and ensure clearance of damaged and ageing merchandise as per defined norms
- Monitor and ensure completion of random pricing checks on products as per defined norms
- Execute price revisions as per defined norms

Customer Service

- Direct the department team to ensure adherence to the Home Centre standards of customer service (Go Home)
- Handle customer queries and complaints effectively
- Collate customer feedback and share with the relevant stakeholders
- Drive the team to achieve the desired NPS

People Management

- Provide support in induction of recent recruits through buddy system
- Provide on the job guidance and required trainings on products, processes, sales and customer service to the team
- Track and ensure that the training of showroom staff is completed as per defined norms (product knowledge, retail standards, customer service, personal grooming etc.)
- Select the team members, set expectations and give regular feedback to team
- Review and ensure that the on roll staff are available as per defined ROTA guidelines and budgeted norms
- Manage effective deployment of staff to ensure maximum productivity

📌 Department Manager / Store Manger (Bengaluru)
🏢 Lifestyle
📍 Bengaluru