- Supervise 1015 associates across order entry, validation, amendments, and fulfillment tracking for a global
telecom account.
- Manage daily workload allocation, queue monitoring, and ensure 100% SLA compliance on order processing
TAT.
- Handle Level 1 escalations — order exceptions, short shipments, pricing discrepancies — and resolve or
escalate within defined timelines.
- Perform daily quality checks, track error rates, and conduct RCA for repeat issues.
- Publish daily performance scorecards and exception logs; participate in client calls as needed.
- Maintain team adherence to SOPs, DTPs, and telecom client-specific order management guidelines.
📌 Hiring For Order management | WFO | Jaipur
🏢 CLARITY CONSULTING
📍 Jaipur
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.