- Handle customer inquiries, concerns, and feedback through phone calls professionally and courteous manner.
- Resolve customer issues promptly and efficiently by providing accurate information and solutions.
- Maintain records of all interactions with customers using CRM software to track progress and improve service quality.
- Collaborate with internal teams to resolve complex issues that require escalation.
Job Requirements :
- Excellent communication skills for effective interaction with customers over the phone or digital platforms.
- Strong interpersonal skills for building rapport with customers from diverse backgrounds.
- Ability to work independently in a quick-paced environment while meeting productivity targets.
- Convincing power to handle difficult conversations professionally.