- Provide support for Windows servers, filer systems, and print services environments.
- Manage printer installation and print service configurations across enterprise systems.
- Handle filer access management, data storage support, and data movement activities.
- Support data consolidation and migration to modern storage technologies.
- Troubleshoot and resolve issues related to file servers, print servers, GPO, OS, and network connectivity.
- Collaborate with enterprise architects, vendors, and cross-functional teams for issue resolution and service improvements.
- Monitor and maintain file and print service performance to meet KPIs and SLAs.
- Drive process improvements and operational optimization for file and print services.
- Maintain support documentation and follow ITSM processes.
- Support escalated incidents and ensure timely resolution.
Skills Required:
- Strong experience in file and print services administration.
- Positive knowledge of GPO, Windows servers, and printer installation tools.
- Experience with filer systems and enterprise print environments.
- Understanding of network connectivity and troubleshooting concepts.
- Familiarity with ServiceNow and ITSM processes is an added advantage.
- Strong analytical, troubleshooting, and problem-solving skills.
- Good communication and stakeholder coordination abilities.
- Ability to work in collaborative and support-driven environments.
Education: B.E., B.Tech, or B.Tech M.Tech (Dual) in any branch.