Job Description:

Job Title:L1-L2 Support Engineer

Shift Timings:2 PM - 11 PM

Location:, Work from Home

Experience required:4 to 8 years

- Respond to and resolve basic technical support tickets, emails, or calls across Windows, macOS, and Linux environments.
• Log, categorize, and escalate incidents or service requests to L2/L3 teams if required.
• Monitor system alerts and proactively notify relevant teams.
• Assist with software installations, basic network troubleshooting, and system access issues on Windows, macOS, and Linux systems.
• Provide support for password resets, email issues (MS365), and end-user device setups (Windows, macOS, and Linux laptops/desktops).
• Provide L1-level support for Linux systems (basic command-line troubleshooting, user management, file permissions, service checks, and common distributions such as Ubuntu/CentOS/RHEL).
• Provide L1-level support for macOS systems (System Preferences, application management, basic Terminal commands, and enterprise integration).
• Document problems and their resolutions in the ticketing system.
• Maintain hardware and software inventories.
• Ensure proper communication and follow-up with users until issue resolution.
• Support onboarding/offboarding tasks (account creation, laptop/desktop imaging & setup for Windows, macOS, and Linux environments).
• Strong experience in Microsoft 365 Administration:
• Managing users, licenses, and distribution groups
• Working with Exchange Online, Teams, OneDrive, and SharePoint
• Troubleshooting MFA, compliance, and conditional access issues
• Assist with basic networking tasks including IP configuration, DNS/DHCP troubleshooting, and Wi-Fi connectivity issues.

Required Skills and Qualifications:
• intermediate understanding of Windows, macOS, and Linux operating systems, mobile devices, printers, and scanners.
• For Linux: Familiarity with basic shell commands, file system navigation, package management (apt/yum), service management, and common distributions (e.g., Ubuntu, CentOS/RHEL).
• For macOS: Experience with system preferences,



user account management, basic Terminal commands, and integration with enterprise tools like Microsoft 365.
• Familiarity with Windows, Office 365, and common enterprise tools.
• Good written and verbal communication skills.
• Strong problem-solving and time-management skills.
• Candidates must be open to working in a 24x7 shift environment, including night shifts, weekends, and public holidays.

Additional Skills: • Remote desktop support tools (e.g., AnyDesk, TeamViewer, ScreenConnect, LogMeIn) including SSH for Linux/macOS. • Ticketing systems (e.g., ServiceNow, Freshdesk, Zendesk, JIRA). • VPN configuration and troubleshooting. • Basic scripting (PowerShell or Bash). • Experience with antivirus & endpoint security tools. • Understanding of SLAs basics.

About Programmers.io:

Programmers.io is an ISO 27001 - certified tech company that has been serving Fortune 100 clients globally for over a decade. With 1000 dedicated professionals, we offer comprehensive technological solutions, delivering value and customer satisfaction.
We are an IBM registered business partner with Microsoft Gold and ISO/IEC 27001 certification, We are experts in both legacy (IBMi/AS400) and modern platforms.

Mission and Vision - Empower IT initiatives and expedite digital transformation with our on-demand software developers. Address challenges with tried-and-tested techniques honed through extensive global enterprise experiences. Count on us to kickstart projects promptly using proven methodologies for swift launches within a week.

At Programmers.io, our vision is to foster a global setting where developers collaborate remotely, cultivating a culture of continuous growth and success.



Our diverse team excels in over 100 development skills, spanning Full Stack development, IBM i/AS400, Cloud Services, Shift Left Testing, DevOps, low-code, and AI/ML. We align software solutions with client needs, offering an industry-exclusive Happiness Guarantee with 24/7 support.

Solid Expertise - Programmers.io excels in IBM i/AS400 development, ensuring robust solutions tailored to IBM Power Systems requirements. Our certified professionals bring extensive experience and proficiency to deliver scalable software solutions across diverse industries focusing on digital transformation. Key sectors include:

1. Retail: We collaborate with retail giants to enhance their digital presence and transition into the digital sphere.
2. Insurance: We support insurance companies with intricate calculators, legacy system cloud migration, and real-time edge computing for timely insights and claims processing.
3. Manufacturing: We can help drive manufacturing innovation with predictive maintenance strategies to Industry 4.0 initiatives, optimizing core processes.

At a glimpse:

#Headquester: Dallas, TX

#India offices Jaipur, Pune, Hyderabad

#We are honored to be recognized and ranked 59th on this year's 2022 SMU Cox School of Business Dallas 100 list of the fastest-growing companies in Dallas-Ft. Worth.

# We ranked 895 on the Inc. 5000 list of the fastest-growing private companies in the US for the second time in 2022
# We ranked 1052 on the Inc. 5000 list of the fastest-growing private companies in the US for the second time in 2023
#We are Great Place to Work Certified in 2023
#We ranked 1259 on the Inc. 5000 list of the fastest-growing private companies in the US for the third consecutive year in 2024
#We are Great Place to Work Certified in 2024
#For the third year in a row, we are honored to be recognized in the prestigious Dallas 100 list, ranking among the fastest-growing privately held companies in the Dallas-Fort Worth area in 2024

For more details: please visit our website: https://programmers.io/
LinkedIn: https://www.linkedin.com/company/programmers-io/

📌 -Support Engineer (Jaipur)
🏢 Programmers.io
📍 Jaipur