Job Summary

- Looking for Customer Support Associates to handle outbound calls, assist customers in reactivating dormant bank accounts, and deliver excellent customer service.
- Candidates must be graduates with solid communication skills and proficiency in English, Kannada, and at least one additional language (Tamil/Telugu/Malayalam/Hindi).
- Freshers with excellent communication skills are welcome. Prior customer support or contact center experience is preferred.

Key Responsibilities:

- Handle Outbound Calls: Call customers of Karnataka Bank Limited who have accounts in KBL in Dormant State.
- Customer Assistance: Assist the Customers in reactivating the dormant accounts. Acknowledge customer issues, complaints, and concerns in a professional manner and guide them to the POC.
- Information Confirmation:



Confirm necessary information from customers to process requests, update records, and escalate issues when required.
- Maintain Records: Document call details, interactions, and actions taken in the company's CRM system.
- Follow Procedures: Adhere to company guidelines and procedures for handling calls and managing customer interactions.
- Feedback Collection: Obtain and document customer feedback to improve service quality and report any recurring issues.
- Team Collaboration: Work with team members and supervisors to meet performance goals and improve service delivery.

📌 Customer Support Associate (Bengaluru)
🏢 EVKAP
📍 Bengaluru