The MGS Regional Lab Client Value Manager is responsible for building strong partnership with Mars segments to deliver:

Excellence in Customer Experience

Deploy and continuously improve the client relationship, including processes for:

- Service Level Agreements and Statements of Work with Mars segments

- Client interface for sample submission

- Escalation of inefficient lab services

- Improve customers satisfaction by building on the regional laboratory customer survey results

- Facilitate business partnership review program within the region

- Participate in a global community of regional laboratory client value managers to drive the standardization & alignment through creating a solid global community.

Laboratory Consultancy Services

- Deploy a regional service catalogue of client centric laboratory consultancy services for chemistry and microbiology to address customer needs and drive value into the business

- Deploy the key processes, procedures and tools to support these services

- Provide expert advice and guidance to regional development centres and factories on experimental design and data interpretation

- Manage metrics follow-up,



performance review and continuous improvement of laboratories network

- Manage business review of external laboratories and Segments

- Supports technical review of external laboratories and Segments

- Support the strategy and propose the changes in the Regional Lab network

- Support Lab Governance program including chemistry, microbiology and site labs audits

- Support NIR program

MGS Laboratories Brand and Regional Communications

- Own the MGS Laboratories brand in Region and ensure the consistency of the representation in all client facing materials in Region

- Manage regional stakeholders by establishing and executing the regular connection, communications on services, metrics and other reporting needs, through leading regular business reviews

Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 APAC Regional Client Value Manager (Baddi)
🏢 Mars International
📍 Baddi