07 Aug
|
Paychex It Solutions
|
Bengaluru
07 Aug
Paychex It Solutions
Bengaluru
Roles and Responsibilities :
- Provide technical support to end-users through phone, email, or in-person interactions.
- Troubleshoot hardware and software issues using various tools and techniques.
- Collaborate with other teams to resolve complex technical problems that require escalation.
- Document all incidents, resolutions, and follow-up actions in a timely manner.
Job Requirements :
- 4-9 years of experience in IT support or related field (L2 Analyst).
- Strong knowledge of artificial intelligence, desktop support, hardware support, hardware troubleshooting, IT support, L2 analytics, software troubleshooting.
- Ability to work independently as well as part of a team workplace.
📌 IT Service Desk Analyst (Bengaluru)
🏢 Paychex It Solutions
📍 Bengaluru