About Fusion:

London-headquartered, Fusion Global Business Solutions, with presence across three continents, is a global leader of Service Management and IT Infrastructure Management. A "Great Place To Work" organisation, Fusion works with the whos who of the global Fortune 500 clients across the world. With its presence in US, UK, Spain, Germany, and in India, Fusion is one of the unique global companies to have started their India operations from Indore.

As a global leader in service management, we help businesses transform their operations with data-driven insights, scalable digital solutions, and measurable results. We take pride in serving a broad spectrum of industries across the world.

Our unique approach to helping businesses transform their operations is through a combination of three accelerators: data-led insights, market-leading technologies, and outcomes methodologies.

Job Purpose:

As a senior technical consultant, you will lead complex implementation, upgrade, integration, and customisation projects. You will convert customers business needs into technical solutions and be the go-to person for mentoring junior consultants.

Main Duties & Responsibilities:

- Make a significant contribution to the successful management of customer relationships and for the identification of new opportunities within the existing customer base and thereby maximising revenue
- Perform the project plan and SOW QA and suggest appropriate changes.
- Proactively identify and communicate project risks to the Project Manager and solve them appropriately.
- Act as a trusted advisor to customers on their projects




- Assist Project Managers in post go-live project assessment.
- Understand the business use of configurations vs customisations.
- Participate in the implementation, upgrade, configuration, customisation and deployment of solutions.
- Integrate BMC Helix with external systems using REST APIs/SOAP web services, Pentaho Spoon, etc.
- Ensure that implementations align with best practices and industry standards.
- Collaborate with cross-functional teams, provide status updates on project deliverables, and ensure seamless integration with downstream systems.
- Stay up-to-date with product roadmaps, releases, features and updates.
- Mentor junior consultants, share knowledge and insights with the team and contribute to continuous learning.

Experience:

- 7+ years of experience with BMC Helix ITSM, Digital Workplace, Smart IT, etc.

Skills:

- Excellent verbal and written communication skills - ability to interact and communicate with customers to drive client value
- A proven ability to develop positive working relationships in a distributed team, and to create effective collaboration with direct and extended team members.
- Accountable for meeting project deliverable deadlines, taking ownership of the work assigned.
- Demonstrated ability to deliver results in quick-paced and dynamic technology environments.
- Excellent analytical and problem-solving skills.

Qualifications:

- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Good to have relevant product certifications and ITIL certification.

📌 Senior BMC Helix ITSM Consultant (Indore)
🏢 Fusion Global Business Solutions
📍 Indore