Roles and Responsibilities
- Handle inbound calls from healthcare providers to resolve claims-related issues.
- Identify and escalate complex cases to senior team members for further assistance.
- Maintain accurate records of all interactions with customers using CRM software.
- Authorize or deny claims based on eligibility verification and policy terms.
- Provide excellent customer service by responding promptly to queries and resolving issues efficiently.
Desired Candidate Profile
- 1-5 years of experience in AR calling, advantages administration, claims processing, life insurance, or US healthcare insurance voice process.
- Strong understanding of healthcare bpo operations and regulations (US Healthcare).
- Excellent communication skills with ability to work effectively over phone calls.
- Ability to meet productivity targets while maintaining high-quality standards.
Location: Kochi
Night shifts (flexibility required)
Apply if you have relevant Experience
If interested, reach out at
[email protected] or WhatsApp: (phone hidden)
📌 Associate / Senior Associate - US healthcare Insurance - Voice Process (Kochi)
🏢 Sutherland
📍 Kochi