PURPOSE
Sales Manager in is responsible for driving revenue growth through strategic sales initiatives, guest relationship management, and managing guest relationships, and fostering business development across our wellness vertical. The role focuses on identifying and converting business opportunities, ensuring high levels of client satisfaction, and collaborating with internal teams to deliver tailored solutions. It This position involves leading the sales team, maintaining a strong pipeline, and aligning sales efforts with the property s brand positioning, service standards, and financial objectives.

KEY ORGANIZATIONAL RELATIONSHIPS
Reports to: Club Head

Reporting Roles: Sales Executives | Assistant Sales Managers | Sales Coordinators

Interacts with:
External Corporate Clients, Event Organizers, Government Bodies, and OTA Partners
Internal Functional Heads, Revenue and Reservations, Marketing, Front Office, Food and Beverages (FB), Banquet Operations, Finance, Legal, and Hotel Operations teams

KEY RESPONSIBILITIES
Sales Strategy and Planning:
Develop sales strategies and action plans to achieve monthly, quarterly, and annual revenue targets for Wellness vertical
Plan and execute sales activities aimed at increasing business from corporate.
Monitor competitor performance and trends in the market trends and adjust strategies accordingly
Optimize profitability by focusing on high-yield business, managing discounting, and monitoring conversion metrics.

Account and Relationship Management:
Build and maintain relationships with key corporate clients, travel agents, meeting planners, and high-net-worth (HNI) individuals.
Conduct regular sales activities such as site inspections, roadshows, client entertainment, and networking to build relationships and secure bookings.
entertaining clients and networking to build relationships and secure bookings.
Actively pursue new business to ensure profitable growth.
Map all stakeholders to accounts, including management and different verticals, and ensure senior-level engagement.




Map all to accounts including the management and various verticals, and ensuring senior level engagement
Ensure high satisfaction through regular check-ins and service coordination.
Support contract negotiations and ensure timely completion of event and room booking documentation.
Ensure timely follow-ups, proposal submissions, site inspections, and client presentations with accuracy and professionalism.
Maintain an active database of key accounts and conduct regular account management reviews.

Cross-Functional Coordination

Serve as a liaison with internal teams, including Events, Banqueting, Food and Beverage (FB), Operations, Finance and Marketing to ensure seamless execution.
Participate in pre-event briefings and post-event reviews to maintain quality and client satisfaction.
Maintain accurate sales records and update Customer Relationship Management (CRM) CRM systems regularly with room and catering leads, conversions, and feedback.
Maintain a cooperative and positive work environment within the team.
Collaborate with the marketing team to roll out promotions and campaigns that align with the property s positioning.

Applied Learning

Stay updated with industry trends, competitor offerings, and evolving client expectations in luxury sales.
Lead weekly knowledge-sharing sessions to upskill the sales team on market shifts, brand standards, and selling techniques.
Review and optimize sales processes through performance analytics, conversion data, and client feedback.
Participate in travel trade shows, roadshows, and sales missions to expand the hotel s reach in key markets.

Leadership
Establish a culture of goal ownership,



result orientation, and client-centricity within the sales team.
Actively contribute during sales briefings, pipeline reviews, and forecasting discussions.
Mentor junior sales professionals by offering structured learning, career guidance, and real-time feedback.

People Management

Train sales team members, ensuring alignment with brand values and sales competencies.
Foster collaboration across departments (Banquets, Revenue, and FB) to ensure seamless service delivery and client satisfaction.

Business and Financial Acumen

Support budgeting, forecasting, and rate strategy in coordination with Revenue and Finance teams.
Conduct yield and pace analysis to provide data-driven insights for pricing and inventory controls.

Compliance and Risk Management

Ensure that all contracts and agreements are in line with legal, brand, and financial compliance standards
Review client credit profiles, track receivables, and liaise with finance for billing accuracy.
Maintain data integrity in the CRM system and ensure confidentiality and security of client information.
Monitor adherence to brand guidelines, anti-bribery policies, and ethical selling practices.

Occupational Health and Safety (OHS) Responsibilities
Implement and monitor OHS protocols across recreation facilities and events
Conduct regular safety drills and ensure emergency equipment is functional and accessible.
Train staff on fire safety, first aid, and security measures.
Investigate and report all incidents and take preventive action to mitigate future risks.

JOB REQUIREMENTS / HIRING PROFILE
QUALIFICATIONS

Bachelor s Degree/Diploma from an accredited university in Hotel Management or, Event Management from an accredited university

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Sales Manager -Wellness (Gurugram)
🏢 The Chanakaya
📍 Gurugram