LTM Coimbatore location

4 to 1 2yrs of experience

Role Summary

Own Endpoint Manager policies enrollment compliance configuration update rings and app deployment drive Autopilot and reporting dashboards

Key Responsibilities

- Design enforce compliance and configuration profiles oversee enrollment
- Define update rings and app deployment manage Autopilot and device lifecycle
- Publish patch baselines and compliance reports remediate drift
- Adhere to ITIL processes IncidentRequestChangeProblem and CIS governance
- Maintain documentation quality runbooks SOPs KEDB and diagrams
- Drive automation and reporting promote continuous improvement and knowledge sharing

Tools Platforms Required

- Intune Endpoint Manager clientequivalent acceptable
- SCCMMECM clientequivalent acceptable

Tools Platforms Preferred

- Autopilot
- Update ringsanalytics

KPIs Success Metrics

- Device compliance
- Patchupdate success
- Autopilot success rate
- SLAOLA adherence IncidentsRequestsChanges
- MTTRTTR and backlog aging improvements




- Documentation completeness runbooksSOPsKEDB

Stakeholders Interfaces

- Service Desk
- TOC
- SecurityIdentity team
- Client tower leads
- CIS DeliveryPractice leads
- WFMTA
- SecurityCompliance

Experience Education

- 3 to 11 years
- Graduate degree relevant certifications preferred

Preferred Certifications

- MD102
- SC300
- MS102

Operating Model Shifts

- ITSM ServiceNow weeklymonthly governance cadence client LTIM
- TOC 247 shift model LeadEngineer EUCService Desk local business hours for onsite roles
- Handoverhandoffs documented adherence to SOPs and KEDB updates

Compliance Security

- Adherence to CIS standardsrunbooks and audits maintain evidence for reviews
- Follow access management practices RBACMFA respect client policies
- Background checks and client compliance prior to onboarding

Operational Details

- Engagement Managed Services Tower EUC Subtower EUCPatching

📌 EUC (End User Computing) Engineer (Coimbatore)
🏢 LTM
📍 Coimbatore