Manage day to day operations for contact center
Meet or exceed KRA’s, client KPI’s of all team members
Responsible for team grooming &development;,revenue generation,direct client communication
Document and communicate system &business; process gaps
Required Candidate profile
Excellent communication skills exp. as Manager / Sr, Manager/Site Head min.5 yrs for international e-commerce domain
Comfortable to work in rotational Shifts &off;'s