Job Description Assistant Manager – Facilities (Shopping Mall)

Position: Assistant Manager – Facilities
Department: Facilities Management
Location: Bailey Square Mall, Patna
Reporting To: Centre Director / Mall Manager
Experience: 5–7 Years
Industry Preference: Shopping Malls / Retail Real Estate / Commercial Real Estate / Hospitality / Facility Management

Position Summary

We are seeking a proactive and technically competent Assistant Manager – Facilities to oversee the day-to-day operations and maintenance of all mall infrastructure, ensuring uninterrupted MEP services, regulatory compliance, vendor management, cost optimization, and superior customer and retailer experience. The ideal candidate should possess strong technical knowledge of building services, preventive maintenance, safety standards, and facility operations within shopping malls or commercial properties.

Key Responsibilities

1. MEP Operations & Preventive Maintenance

- Ensure uninterrupted operation of all MEP (Mechanical, Electrical & Plumbing) systems with the objective of achieving zero downtime of mall services.
- Plan, implement, and monitor preventive maintenance schedules for all engineering equipment and utilities.
- Ensure smooth functioning of HVAC, Electrical, DG Sets, UPS, Fire Fighting Systems, STP, WTP, Lifts, Escalators, and Building Management Systems (BMS).
- Monitor the performance of all plant and machinery maintained through third-party contractors.
- Maintain accurate maintenance records, equipment history, statutory documentation, and service reports.
- Ensure optimum functioning of security systems, CCTV surveillance, access control, and building services.

2. Retailer & Customer Satisfaction (RSI & CSI)

- Enhance the Retail Satisfaction Index (RSI) and Customer Satisfaction Index (CSI) through timely resolution of operational issues.




- Coordinate with engineering and maintenance teams to ensure prompt closure of retailer and customer complaints.
- Maintain updated complaint registers, customer feedback records, issue resolution trackers, and service logs.
- Monitor service quality and implement continuous improvement initiatives to enhance customer experience.

3. Audit, Safety & Compliance

- Ensure compliance with all statutory requirements related to Fire Safety, Electrical Safety, Pollution Control, Lift Inspections, and Building Operations.
- Maintain accurate Health, Safety & Workplace (HSE) documentation and compliance records.
- Assist the Centre Director in conducting periodic facility, safety, statutory, and operational audits.
- Ensure contractors, retailers, vendors, and visitors comply with all safety procedures and statutory regulations.
- Review vendor performance regularly and submit periodic performance reports.

4. Cost Control & Utility Management

- Monitor operational expenses and ensure effective utilization of maintenance budgets.
- Identify opportunities for cost reduction without compromising service quality.
- Drive energy conservation initiatives including electricity, diesel, and water-saving programs.
- Monitor utility consumption trends and recommend efficiency improvement measures.
- Support preparation and monitoring of service charge budgets and maintenance expenditures.

5. Vendor & Contractor Management

- Coordinate with maintenance, housekeeping, security, landscaping, pest control, and other service providers.
- Monitor vendor KPIs and ensure compliance with Service Level Agreements (SLAs).
- Conduct periodic vendor performance evaluations and recommend corrective actions where necessary.
- Coordinate with the Finance Department for timely processing of vendor invoices and payments.
- Ensure vendors maintain adequate manpower, equipment, and service quality standards.

📌 Facilities and Maintenance Engineer (Patna)
🏢 Ics Realty
📍 Patna