Role & responsibilities :-

The Operations Manager will be responsible for managing the complete day-to-day operations of WTi's airport counter, ensuring seamless customer service, productive fleet utilization, timely vehicle availability, and compliance with airport and company standards. The role involves leading the on-ground operations team, coordinating with chauffeurs, vendors, airport authorities, and internal departments to deliver a superior customer experience while achieving operational and financial objectives.

Key Responsibilities:-

Airport Operations Management

- Manage the end-to-end operations of the assigned airport counter.
- Ensure smooth execution of airport pickups, drop-offs, and rental services.
- Monitor daily operational activities and resolve service-related issues promptly.
- Maintain high service quality standards and customer satisfaction.

Team Management

- Lead, supervise, and motivate airport operations executives, coordinators, and support staff.
- Prepare duty rosters and ensure adequate manpower availability.
- Conduct regular team meetings, training sessions, and performance reviews.
- Ensure adherence to company policies, SOPs, and grooming standards.

Fleet & Vendor Coordination

- Coordinate with fleet partners and vendors to ensure timely vehicle deployment.
- Monitor vehicle availability, utilization, and turnaround time.
- Ensure all vehicles meet safety, cleanliness, and quality standards.
- Handle vendor performance monitoring and issue resolution.

Customer Service

- Ensure prompt response to customer requirements and escalations.
- Resolve customer complaints professionally within defined timelines.




- Maintain service quality in line with WTi standards and client expectations.
- Build strong relationships with airport authorities, corporate clients, and travel partners.

Operational Planning & Monitoring

- Track daily bookings, vehicle allocation, and trip execution.
- Monitor trip status and ensure adherence to service-level agreements (SLAs).
- Prepare contingency plans during peak hours, flight delays, and operational disruptions.
- Ensure optimum resource utilization to improve operational efficiency.

Compliance & Documentation

- Ensure compliance with airport regulations, statutory requirements, and company policies.
- Maintain operational records, incident reports, vehicle documentation, and audit requirements.
- Coordinate with security and airport authorities whenever required.

MIS & Reporting

- Prepare and submit daily, weekly, and monthly operational reports.
- Monitor operational KPIs such as:
- Fleet utilization
- Trip completion rate
- On-time performance
- Customer satisfaction
- Revenue performance
- Vendor performance

- Analyze operational data and recommend process improvements.

Financial & Cost Control

- Monitor operational expenses and optimize costs.
- Ensure proper billing support and reconciliation with finance.
- Control overtime, idle fleet, and avoid unnecessary operational expenses.

Stakeholder Coordination

- Coordinate with Sales, Customer Support, Finance, HR, Fleet, and Procurement teams.
- Liaise with airport authorities for operational permissions, compliance, and issue resolution.
- Support business expansion initiatives at the airport location.

📌 Operations Manager (Bengaluru)
🏢 Wise Travel India
📍 Bengaluru