Senior Manager, Cybersecurity Operations

Location: Bangalore, India (Hybrid; in office 3x)

Department: Cybersecurity Operations

Reports To: VP, Global Cybersecurity Operations

Senior Manager, Cybersecurity Operations to establish and lead our CyberOps pod in Bangalore, India. Reporting to the VP, Global Cybersecurity Operations , this leader will play a critical role in scaling Deepwatchs global CyberOps organization by building a high-performing team focused on delivering exceptional customer outcomes across Security Ops, Detection Engineering, Threat Intelligence, and future Threat Hunting and Incident Response capabilities.

This is a player-coach leadership role. While the primary responsibility is leading, developing, and growing the India CyberOps pod, the Senior Manager will also remain operationally engaged by managing a queue of customer alerts, investigations, tickets, and escalations as business needs require. The ideal candidate enjoys balancing people leadership with hands-on technical execution, leads by example, and establishes credibility by working alongside the team.

The Senior Manager will operate within a highly collaborative, matrixed environment, partnering closely with U.S.-based leaders across SOC Delivery, Detection Engineering, Adversary Tactics & Intelligence (ATI), Product, Engineering, Customer Success, and Engineering. This leader will help establish Bangalore as a strategic extension of Deepwatchs global CyberOps organization while maintaining operational consistency, customer focus, and service excellence.

Team & Operational Leadership (Player- Coach)

- Build and lead a high-performing CyberOps team in Bangalore, overseeing recruitment, onboarding, and continuous career development.




- Conduct regular coaching, performance feedback, career development discussions, and succession planning.
- Foster a culture of accountability and excellence, partnering with the People Team on long-term workforce and succession planning.
- Lead by example, demonstrating technical excellence, managing customer alerts and escalations alongside the team to maintain customer focus and quality standards.
- Balance leadership responsibilities with direct operational contributions during periods of increased alert volume, customer escalations, staffing gaps, or major security events.

Cyber Operations Delivery

- Execute day-to-day operations across Security Ops, Detection Engineering, and Incident Response, ensuring alignment with global priorities and SLAs.
- Support Security Operations, Detection Engineering, Threat Intelligence, and future Threat Hunting and Incident Response initiatives.
- Ensure the delivery of high-quality customer outcomes while meeting operational metrics, quality standards, and service-level commitments.
- Support global follow-the-sun operations and provide leadership during customer-impacting incidents.
- Continuously identify opportunities to improve service quality, analyst efficiency, automation, and operational effectiveness.

Matrix Leadership

- Partner closely with U.S.-based leaders across:




- SOC Delivery
- Detection Engineering
- Adversary Tactics & Intelligence (ATI)
- Threat Hunting
- Customer Success
- Product
- Engineering

- Operate successfully within a matrixed global organization while balancing local team leadership with global priorities.
- Drive consistency in operational processes, playbooks, customer experience, and quality standards across regions.
- Share best practices and contribute to the continuous evolution of Deepwatchs global CyberOps operating model.

Operational Excellence

- Monitor operational performance through qualitative and quantitative metrics, ensuring the team consistently delivers high-quality customer outcomes.
- Leverage business intelligence, operational dashboards, and reporting to identify trends, improve productivity, and support data-driven decision-making.
- Drive continuous improvement initiatives focused on automation, workflow optimization, analyst effectiveness, and operational scalability.
- Establish and monitor KPIs related to service quality, SLA attainment, backlog management, analyst productivity, and customer satisfaction.
- Ensure operational readiness as Deepwatch expands its CyberOps capabilities and global footprint.
- Partner with U.S. leadership to continuously improve processes, playbooks, tooling, and operational maturity across the global CyberOps organization.

Customer Experience

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Senior Manager, Cybersecurity Operations (Bengaluru)
🏢 Deepwatch
📍 Bengaluru