Penal Interest Calculation for policyholder s payouts.
Liaise with various departments at HO for smooth operations
NPS Detractors analysis and take corrective action plan to improve the process.
Analyzing the CEO-CXO Escalation/Service Grievance cases and identifying the key areas of improvement along with implementation.
Open audit points to be closed within timeline and ensure timely submission of self-identified issues.
Responsible for various daily activities like sending SMS, Emails, WhatsApp to Policyholders and tracking.
Responsible for handling field queries related to payouts/penal.
SOP s updation.
Company Initiated Payout request processing
Measure of Success:
Reduction in Penal interest
NPS Target - >75%
Timely reporting of Dashboard/MIS
Maintain proper tracking of WIP cases/NPS /Service Grievances/CEO-CXO Escalations.
Keep update on Audit Points and Timelines.
Timely SOP updation and maintenance
Desired qualifications and experience:
Should be a Graduate, preferably with Insurance background Skilled qualification.
Good Knowledge of Ingenium Application.
Must have a minimum of 6-8 years in Insurance and handling the team.
FOR LATERAL MOVEMENT
Candidates who have a performance rating of G2M2 have completed 12 months in the current role.
Candidates who have a performance rating of G3M3 have completed 18 months in the current role.
Knowledge and skills required:
People Management
Exposure to quality tools and processes
Good communication skills
Strong adaptability and Problem-solving skills
Presentation skills
Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
📌 Deputy Manager - Policy Owner Service (Gurugram)
🏢 Axis Max Life Insurance
📍 Gurugram
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